General conditions

Establishment of the contractual relationship

The contractual relationship between the accommodation establishment ( hereinafter referred to as the accommodation provider ), the operator and owner of which is
Aranka Kopecká and the customer is established on the basis of the customer (or his authorized representative)
an agreed Accommodation Contract confirmed by the accommodation provider, or a Proforma Invoice (if applicable).
by its authorized dealer) and comes into force upon payment of the deposit to the account of the accommodation provider.

The content of the contract is determined by this contract/Tour Confirmation or the online offer with reference to the number
series/event and these General Terms and Conditions or Special Conditions, which are freely available
downloadable on the website of the accommodation provider (

By submitting the completed Tour Contract/Proforma Invoice, the customer confirms that he/she acknowledges and agrees to these General Terms and Conditions of the accommodation provider.
By confirming the Tour Contract or the Tour Confirmation / Proforma Invoice, the accommodation provider undertakes to provide the customer with the services in the agreed scope and quality.
The accommodation provider reserves the right to change the price, provided that it is obliged to inform the customer immediately and agree
with the customer for any change in the terms and conditions. If the customer does not agree with the additional change, he/she has the right to withdraw from the contract free of charge.

Payment terms

The customer is obliged to pay the price of the accommodation and any additional services prior to its commencement and the price of the individual services prior to their provision.
The customer is obliged to pay a deposit of at least 10% of the total price (including optional services) at the beginning of the contractual relationship, the customer is obliged to pay the balance of the total price no later than 7 days before the realization of the
of the tour. In the event that the contractual relationship is established less than 7 days before the tour, the customer is obliged to
pay 100% of the total price.
Payment is made by ...(method, e.g. by bank transfer or bank transfer to the accommodation provider's account ..., by depositing cash at the reception
Payment is deemed to be made by crediting the bank account of the accommodation provider.
In the event of non-compliance with the deadline for payment of the accommodation price by the customer, the accommodation provider is entitled to cancel his/her participation
with the costs associated with the cancellation of participation (cancellation fees) to be borne by the customer.


The price of accommodation and additional services, if any, is the price stated in the Tour Contract/Tour Confirmation/
Proforma Invoice. Any discounts announced by the accommodation provider after the date of conclusion of the Contract shall not entitle the customer to a discounted price.

Customer rights and obligations

Basic customer rights include:

(a) the right to the proper provision of the services contracted for and paid for
(b) the right to additional information, if not provided on the Internet, in particular the contact details of the person to whom
the customer can contact in case of difficulties (local representative of the accommodation provider - address and telephone number).
(c) the right to be informed of any changes to the contractually agreed services
(d) the right to cancel the accommodation and the related services
e) the right to complain about defects in accordance with the accommodation provider's complaints procedure.
f) the right to protection of the data provided in the travel contract and other documents from unauthorised
(g) the right to out-of-court settlement of a consumer dispute; the competent body for out-of-court
consumer dispute resolution is: Czech Trade Inspection,

The basic obligations of the customer include:
(a) to provide the accommodation provider with the cooperation necessary for the proper provision and delivery of services,
in particular the complete and truthful completion of the necessary forms and the submission of the necessary documents.
b) to ensure that persons under 15 years of age are accompanied and supervised by an adult during the tour, similarly
to ensure the accompaniment and supervision of persons whose state of health so requires
(c) report the participation of foreign nationals
(d) pay the price of the tour/accommodation in accordance with the Payment Terms. Proof of payment;
if the customer fails to pay the full price of the tour within the time limit, the accommodation provider shall have the right to
cancel the tour and charge the corresponding cancellation fee
e) to inform the accommodation provider without undue delay of his/her opinion on any changes in the conditions
and content of the agreed services
(f) take over from the accommodation provider the documents necessary for the use of the services
g) follow the instructions of the accommodation provider's representative or other designated person and comply with the set programme,
comply with the regulations in force in the country, place and facility visited; in the event of a breach of the legal
regulations or serious disruption of the programme or the course of the tour/stay, the accommodation provider is entitled to
to expel the customer from the tour/accommodation, whereby the customer shall lose the right to further services as well as
the right to reimbursement of unused services.
h) refrain from any action that may endanger, harm or hinder other participants in the tour/
i) pay for any damage caused by him/her to the accommodation.
j) to ensure that any claims against the service providers are made in a timely and proper manner as per the Complaints Procedure.

Rights and obligations of the accommodation provider

1) The rights and obligations of customers referred to in Articles a - g shall be subject to the corresponding rights
and obligations of the accommodation provider.
2) The landlord is obliged to inform the customer truthfully and properly of all facts concerning
concerning the agreed services which are important to the customer and which are known to the accommodation provider.
3) The accommodation provider shall not be obliged to provide the customer with services beyond those previously confirmed
and paid for services.

Changes to the agreed services and their legal consequences, cancellation of the tour
1) Before the start of the tour and the use of services
a) If circumstances arise that prevent the accommodation provider from providing the services according to the agreed conditions,
he/she shall make appropriate changes (e.g. to the programme, itinerary or price) or cancel the accommodation.
The accommodation provider shall notify the customer of such changes without undue delay.
b) The customer shall have the right to withdraw from the contract and to a refund of the price or deposit paid, or to a transfer of
the amount paid to cover the price of the replacement service without any cancellation fees:
- upon cancellation of accommodation services by the accommodation provider
- if the accommodation date is changed by more than 1 day
- in the event of a significant change in the programme, the place of accommodation and the price of accommodation; a significant change is not considered to be
a change in the accommodation facility.
c) If the customer does not withdraw from the contract within 5 days of receipt of the notice of changes, it shall be deemed,
the customer agrees to the change.

Withdrawal from the contract by the customer, cancellation fees

The customer has the right to withdraw from the travel contract at any time before the start of the tour/accommodation. This cancellation
must be in writing. (letter or email).
The contractual relationship is cancelled and the participation is cancelled on the date on which the written withdrawal (cancellation) is delivered to the accommodation provider.
If the customer cancels the contract, he/she is obliged to pay the following cancellation fees to the accommodation provider.

- 200,-CZK per person for cancellations made up to 30 days before the start of the stay.
- for cancellations made between 29 and 7 days before the start of the stay, 30 % of the total price of the services booked
- for cancellations made 7 days or less before the start of the stay : 75% of the total price of the services booked
- The accommodation provider may reduce or not charge the cancellation fee in exceptional cases
- The accommodation provider reserves the right to set individual cancellation conditions for group tours
(for more than 10 persons).

The total price is the full selling price (var.: including all optional services ordered).
In case of cancellation of one person in a double room, the remaining person must pay the single supplement

In the event that the customer arbitrarily cancels a part of the booked services during the tour/accommodation or does not use up
any of the services paid for, he/she is not entitled to a financial refund for the unused services.

Claims, liability for damages

In the event that the scope or quality of the services provided is lower than previously agreed, the customer is liable for
the right to make a complaint. The customer is obliged to file a claim in a timely manner without undue delay. Making a claim on the spot will allow the defect to be rectified immediately, while the passage of time makes it more difficult to assess the evidence and objectivity of the assessment and thus to deal with the claim properly. Making a claim at the place of service
service, the customer may make the complaint either verbally on the record or in writing and must demonstrate his or her cooperation in
the filing and settlement of the complaint. The customer must lodge his/her claim with the accommodation provider without undue delay.
The claim may also be lodged with the travel agent or agency that arranged the conclusion of the Contract. If
the customer does not exercise his/her rights under the liability for defects in the services provided without undue delay - within 1 month of
end of the stay, the accommodation provider will not grant any discount on the price.

In the event of defects in performance, the customer is obliged to work together to prevent or minimize any damage. In particular, the customer is obliged to communicate any objections without delay
at the place of occurrence to the accommodation provider's guide/representative, or to the manager of the establishment providing the services or to another responsible employee so that remedial action can be taken on the spot in good time. If the customer fails to
through his/her own fault, is not entitled to a discount. If the deficiency cannot be rectified, they shall write down
a complaint report with the customer. Customer
is obliged to provide the necessary cooperation to settle the complaint.
The accommodation provider shall not be liable for the level of external services for events that do not form part of the tour/accommodation and which the customer
arranged locally through a guide or other service provider.

If circumstances occur, the occurrence, course and consequence of which are not dependent on the activities and actions of the accommodation provider
(vis major) or circumstances on the part of the customer, on the basis of which the customer does not use the services ordered and paid for with the accommodation provider in whole or in part, the customer shall not be entitled to the following unless otherwise agreed,
the customer shall not be entitled to a refund or discount of the price of such services.

The accommodation provider is not liable for any damage caused:
- by the customer
- by a third party not connected with the provision of accommodation services
- an unavoidable event which could not have been prevented even if every effort had been made


The client is not insured by the accommodation provider. Each client is responsible for his/her own insurance. The client is not entitled to individual insurance by ordering accommodation services.

Processing of personal data

For accommodation services
- Personal data of the customer as well as of the travelling companions (hereinafter referred to as personal data) provided in the travel contract/
accommodation form (with the exception of the birth number, etc.) are a condition for the fulfilment of the accommodation provider's obligations under the Travel Contract. They will be processed by the accommodation provider.... or its authorised processors
in accordance with Act No. 101/2000 Coll., as amended, for the period necessary to fulfil the legal obligations
of the accommodation provider.

- The personal data in the range of name + surname + address (including electronic) will be used for sending commercial offers of the accommodation provider or other administrators, unless the data subject consents to this in writing.

- For the purposes of further marketing measures, loyalty bonuses, etc., a paragraph is included on the contract form by which the customer agrees to the processing of personal data within the scope of the contract for the period of time
indefinitely and declares on oath that he is authorised to give such consent also for the personal data of fellow travellers
persons. If the customer does not agree to this paragraph, he shall not affix his signature to it. The validity of the Agreement shall thereby
remains unaffected.

The customer acknowledges that if he/she does not consent to the processing of personal data for marketing purposes, he/she will lose the right to the frequent flyer bonuses listed in the catalogue and in future offers (if bonuses are provided
The customer is entitled to consent to the processing of personal data at any time
for the purposes set out in the law, with the consequences set out above.

- The personal data provided by the customer to the extent indicated will be processed by the accommodation provider and the processor
in an automated - manual, electronic - printed form. The personal data provided by the customer may be
made available to the accommodation provider's employees, the authorised processor and those authorised to provide or offer tourism services and to sell services provided or mediated by the accommodation provider
and, in the case of electronic contact for the customer's e-mail, to those authorised to disseminate commercial communications on behalf of the accommodation provider pursuant to Act No. 480/2004 Coll., as amended.

- When processing the customer's personal data, the accommodation provider is obliged to ensure that the customer does not suffer harm to his/her
rights, in particular the right to preserve human dignity, and to protect against unauthorised interference with
his/her private and personal life.

- The customer has the right to withdraw consent to the processing of his/her personal data at any time in writing. In the case of
the processing, collection and use of electronic contact details for the customer's electronic mail, the customer has the right to refuse consent to the use of his electronic contact even when sending each individual message and in the manner specified in the received commercial communication of the accommodation provider according to Act No. 480/2004
as amended.

- The customer has the right of access to personal data, the right to rectification of personal data, as well as other rights according to
§21 of Act 101/2000 Coll., as amended.

Final provisions

These General Terms and Conditions came into force on 1 January 2016 and apply to all stays and accommodation purchased from that date.
Any invalidity of individual provisions does not affect the overall validity of the terms and conditions and the contract.